We hope you are safe and well!
Thinking of ordering from us?
Some of our team are working from home but are still able to process orders and take calls.
The rest of our team are in the office, they have been moved far away from each other to keep a safe distance and break times have been staggered.
We are answering calls and emails as normal.
We are still processing and dispatching orders in the same amount of time as we were before. So subject to stock, orders placed before 2pm Monday to Friday are still being collected the same day.
Whats happening in the warehouse?
Orders are being packed and made ready for collection by the carriers as per normal.
Whats happening with the carriers?
***Please Note: Due to the current COVID19 situation, deliveries via courier could take up to 3 working days to be delivered***
Our carriers have said that in some areas orders are being delayed by one business day and a very small number of delivery areas have further delays while they prioritze medical and other very important goods. There has been a couple of occasions when the carriers have not managed to get to us and then came the following day but this has only happened a very small number of times since the lockdown begun.
Contact free delivery?
We have been advised by our carriers that they have stopped allowing deliveries to be signed for, instead the items will be left at the door, the driver will step back after knocking on the door and wait for you to answer before signing for the goods on your behalf.
Still not sure?
Call us and we can go over your questions.