General
Our product have specific warranties that apply to them, these are usually the manufacturer warranty that comes with the products and are based on a one year, two year or three year warranty from the date of manufacture depending on the product and manufacturer. For detailed information on the warranty please contact us directly.
What should you do if you have a problem
As soon as you are aware of a problem, please get in touch, either on the phone (01302 327172), via email (sales@metalines.com), or via our facebook page (m.me/metalines).
Our team will try to resolve the issue on site with you but if we are unable to a goods returns number will be issued for you to return the item directly to the manufacturer address provided for testing. If the item is found faulty under warranty the manufacturer will issue a replacement.
Warranty Guide
FAAC Brand Gate Automation Products :36 months from date of manufacture
FAAC Door Automation Products :24 months from date of manufacture
GENIUS Brand Products :24 months from date of manufacture
FAAC Traffic Bollards :24 months from date of manufacture
Safety Edges & Parking Equipment :12 months from date of sale
Other 3rd Party Products :12 months from date of sale
CAME Brand Gate Automation Products :36 months from date of manufacture
BFT Brand Gate Automation Products :24 months from date of manufacture
NICE Brand Gate Automation Products :24 months from date of manufacture